Privacy Policy

1. Information We Collect

Information you give us when you order, design or ask about a wing, buy from the shop, or contact us:

• Your name, email address, phone number, and mailing and shipping address
• Order details: the wing, size, colors, options, your notes, and the design pictures our designers make
• Fitness-for-purpose details you choose to share, such as your weight, jump numbers or experience, and — for expert wings — the name and contact details of the coach, S&TA or DZO who verifies your order
• A dealer code, if you order through a Fluid Wings dealer
• Your text-message choice: whether you opted in, the wording you agreed to and when
• Payment: card payments are handled by Stripe. Your card number goes to Stripe, never to our website; we receive the payment result, your billing and shipping details and the phone number you give at checkout
• Technical data: your IP address and browser details, which every website receives and which our host keeps in its server logs. We use no analytics or advertising cookies

2. How We Use Your Information

• To build, sell, ship and support your wing or order, and to confirm it suits you
• To answer your questions and send quotes
• To send order, build and delivery updates by email, and by text message if you opt in
• To process payments, refunds and warranty or repair work
• To run, secure and improve the website
• To keep the records the law requires (for example tax and consumer-protection records)

3. Text Messages (SMS)

Text messages are sent by Fluid Wings LLC. If you tick the text-message box on an order form, in the cart, on a demo request or on the contact form, we will text you about that order, demo request or inquiry: confirmations, build progress, shipping and delivery, demo arrangements, and replies to your questions. We do not send marketing texts unless you separately agree to them.

Your consent is optional and is not a condition of buying anything. Message frequency varies with your order. Message and data rates may apply.

Opting out: reply STOP to any message and we will stop texting you; we may send one message to confirm. Reply HELP for help, or contact us at sales@fluidwings.com or +1 (888) 243-5843. Opting out does not affect your order.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile phone numbers, text-message opt-in data and consent are never shared with third parties or affiliates for their marketing or promotional purposes. We share them only with the text-messaging provider that delivers our messages for us, under contract and for that purpose alone.

Wireless carriers are not liable for delayed or undelivered messages. We keep a record of your consent (what you agreed to and when) for as long as you are opted in and for a period afterwards, as proof of consent.

4. Sharing Your Information

We do not sell or rent your personal information, and we do not share it with third parties for their own marketing. We share it only with those who help us run the business, under confidentiality, and only as needed:

• Stripe — card payments at checkout
• Our text-messaging provider — to deliver order texts, if you opt in
• Web3Forms — delivers the messages and designs you send through our forms to our inbox
• Our order and production system — where your order is recorded and built
• Our website host — serves the site and keeps standard server logs
• Shipping carriers — your name, address and phone, to deliver your order
• The Fluid Wings dealer whose code you enter — so they can look after your order
• The coach, S&TA or DZO you name to verify an expert-wing order or a demo — we contact them about it
• Google (Sheets) — only if you allow “External content” in the cookie settings, or ask for a live stock list
• Authorities or advisers when the law requires it, or to protect our rights, our customers or the public

5. Cookies & Similar Technologies

We store only what the site needs to work (your cart and your cookie choice) without asking. Remembering your language and theme between visits, and loading content from other services, happens only with your consent, which you give or refuse in the cookie banner. We use no advertising, analytics or tracking cookies.

You can change your choice at any time with “Cookie settings” at the bottom of every page. The full list of what is stored, why and for how long is in our Cookie Policy.

6. Legal Bases (EU and UK visitors)

Where the GDPR applies, we process your personal data on these bases:

• Contract: to answer an order or quote request and to deliver what you buy
• Legitimate interests: to run and secure the website and answer inquiries
• Consent: for text messages, optional preferences and external content, which you can withdraw at any time
• Legal obligation: to keep records required by tax and consumer law

7. International Transfers

Fluid Wings LLC is based in the United States, so information you send us is processed there. Where our service providers transfer personal data out of the EU or UK, they do so under recognized safeguards such as the EU–US Data Privacy Framework or Standard Contractual Clauses.

8. Data Retention

We keep order and payment records for as long as the law requires (for tax records, typically seven years) and for warranty and safety purposes over the life of the wing. Inquiries that do not become orders are kept for up to two years. Text-message consent records are kept while you are opted in and for up to five years afterwards. Server logs are kept by our host for a short period.

9. Data Security

We use reasonable safeguards: payments go directly to Stripe, the site is served over HTTPS, and access to order records is limited to the people who need it. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

10. Your Privacy Rights

Depending on where you live, you may have the right to:

• Know and access the personal information we hold about you, and have it corrected
• Have it deleted, subject to the records the law requires us to keep
• Restrict or object to certain processing, and receive your data in a portable format (EU and UK)
• Withdraw consent at any time — for text messages, reply STOP
• Complain to your local data protection authority (EU and UK)

11. Children

Our products are for adults; skydiving and speed flying require a minimum age. The website is not directed at children under 16 and we do not knowingly collect their information. If you believe a child has sent us information, contact us and we will delete it.

12. Third-Party Links

Our website may link to other websites and services. We are not responsible for their privacy practices; please read their privacy policies before giving them personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. If we change how we use text-message consent, we will ask for it again.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Fluid Wings LLC
1702 Langley Ave, Suite D, DeLand, FL 32724
Mail & shipping: 1702 Langley Ave, Suite D, DeLand, FL 32724
+1 (888) 243-5843
sales@fluidwings.com